Effective Date: June 22, 2026
Last Updated: September 19, 2026
Business Name: Airy Cleaning LLC, DBA Airy Cleaning Co.

At Airy Cleaning Co., we want every customer to feel cared for, respected, and confident in the service they receive. This Refund Policy explains how deposits, cancellations, service concerns, re-cleans, and refunds are handled.

By booking a service with Airy Cleaning Co., paying a deposit, or receiving service, you agree to this Refund Policy.

A 50% deposit is required to reserve applicable residential cleaning appointments.

The deposit holds your appointment time and allows Airy Cleaning Co. to prepare for your scheduled service.

The remaining balance is due in accordance with the payment terms provided for your booked service, unless another payment arrangement has been approved in writing.

If you cancel or reschedule your appointment with at least 48 hours’ notice, your 50% deposit may be:

• Refunded to your original payment method, or
• Applied as a credit toward a future cleaning appointment

Customers may choose the option that works best for them.

If you cancel or reschedule with less than 48 hours’ notice, your deposit is non-refundable.

Airy Cleaning Co. may make exceptions at its discretion for true emergencies, severe weather, safety concerns, or other special circumstances.

If Airy Cleaning Co. arrives or is on the way to your appointment and we are unable to access the property, the appointment may be considered a same-day cancellation, no-show, lockout, or denied-access appointment.

This includes situations where:

• No one is available to provide access
• The provided door code, key, lockbox, or entry instructions do not work
• Building access is not available
• The customer cancels the same day
• The customer is unreachable at the time of service
• Airy Cleaning Co. is denied access to the property

In these situations, the deposit is automatically forfeited and is not eligible for a refund or credit.

A new deposit may be required to rebook.

Airy Cleaning Co. does not offer refunds once a cleaning service has been completed.

Because cleaning is a labor-based service, the time, staffing, supplies, travel, and service work have already been provided once the appointment is completed.

However, if something included in your booked service was missed, please contact us within 24 hours of service completion. When appropriate, Airy Cleaning Co. may offer one free re-clean of the missed area.

If you are not satisfied with an area that was included in your booked service, please contact Airy Cleaning Co. within 24 hours of service completion.

To help us review the concern, we may request photos, details, or additional information.

If the concern is approved, Airy Cleaning Co. may offer one free re-clean of the missed area.

Re-cleans are limited to the specific area or item that was included in the original booked service and reasonably missed during the appointment.

Refunds and re-cleans do not apply to:

• Areas not included in the original booked service
• Add-ons that were not selected, quoted, approved, or paid for
• Areas Airy Cleaning Co. could not access
• Areas blocked by heavy clutter or personal belongings
• Pre-existing stains, damage, buildup, mold, rust, hard water, wear and tear, or permanent discoloration
• Results limited by age, condition, neglect, or damage to the surface
• Standard cleanings where the space required deep cleaning or restoration-level cleaning
• Concerns reported more than 24 hours after service completion
• Customer-provided products that caused poor results, residue, damage, discoloration, or odor
• Services or areas that were declined, skipped, or limited due to safety concerns
• Cleaning expectations outside the agreed service scope

To help us provide the best possible service, customers are responsible for:

• Providing accurate service information at booking
• Making sure Airy Cleaning Co. has safe and reliable access to the property
• Picking up excessive clutter before the appointment when possible
• Securing valuables, fragile items, medication, cash, jewelry, and important documents
• Sharing special instructions before service begins
• Notifying Airy Cleaning Co. of pets, alarms, building access, parking rules, or delicate surfaces
• Reporting service concerns within 24 hours of completion

If a payment processor, booking platform, or payment service charges transaction, processing, or service fees that are non-refundable, Airy Cleaning Co. reserves the right to deduct those fees from any approved refund, where allowed by law.

This means an approved refund may be issued for the original payment amount minus any non-refundable processing or transaction fees charged by the payment provider.

Approved refunds will be processed within 5–10 business days, depending on the payment provider and the customer’s bank.

Once Airy Cleaning Co. submits the refund, the final posting time is controlled by the payment processor and/or financial institution.

Commercial cleaning services, refunds, credits, adjustments, cancellations, and payment terms are handled separately and may be governed by the written quote, invoice, service agreement, or contract between Airy Cleaning Co. and the commercial client.

If there is a conflict between this general Refund Policy and a written commercial service agreement, the written commercial agreement will control.

Airy Cleaning Co. reserves the right to review refund, credit, and re-clean requests on a case-by-case basis.

Submitting a concern does not automatically guarantee a refund, credit, or re-clean.

For refund questions, cancellation questions, or service concerns, please contact us as soon as possible.

Airy Cleaning Co.
Email: hello@airycleaningco.com
Phone: 908-639-2979
Mailing Address: 1199 US Highway 22, Mountainside, NJ, 07092