Effective Date: June 22, 2026
Business Name: Airy Cleaning LLC, DBA Airy Cleaning Co.

At Airy Cleaning Co., our goal is to create a fresh, light, and airy experience from booking to completion. This Service Policy explains what customers can expect before, during, and after service.

Airy Cleaning Co. provides thoughtful, professional cleaning services with care, consistency, and attention to detail.

Our services are designed to help your space feel:

• Fresh
• Light
• Clean
• Peaceful
• Renewed
• Energized
• Easy to enjoy again

Airy Cleaning Co. serves select areas in Essex County, Union County, and nearby New Jersey communities, subject to availability.

Service areas may include, but are not limited to:

• Montclair
• Maplewood
• South Orange
• Millburn
• Short Hills
• West Orange
• Verona
• Livingston
• Union
• Summit
• Springfield
• Berkeley Heights
• New Providence
• Nearby surrounding towns, as availability allows

Residential services may include:

• Standard cleaning
• Initial Refresh Cleaning
• Deep cleaning
• Move-in cleaning
• Move-out cleaning
• Weekly recurring cleaning
• Biweekly recurring cleaning
• Monthly recurring cleaning
• Approved add-on services

New recurring residential clients may be required to begin with an Initial Refresh Cleaning before starting weekly, biweekly, or monthly maintenance service.

This allows Airy Cleaning Co. to bring the home to a clean, fresh starting point so future recurring visits are easier to maintain and more consistent.

Airy Cleaning Co. provides commercial cleaning for select small business spaces, such as:

• Small offices
• Therapy offices
• Wellness studios
• Professional suites
• Small group practices
• Waiting rooms
• Reception areas
• Break rooms and kitchenettes
• Restrooms
• Private office spaces

Airy Cleaning Co. does not provide specialized medical, dental, biohazard, clinical, or compliance-based sanitation services.

Standard cleaning may include:

• Dusting accessible surfaces
• Wiping exterior surfaces
• Cleaning kitchen counters
• Cleaning exterior of appliances
• Cleaning sinks and faucets
• Cleaning stovetop exterior
• Cleaning bathroom sinks, counters, mirrors, tubs, showers, and toilets
• Vacuuming floors and carpets
• Mopping hard floors
• Emptying small trash bins
• Light straightening as needed
• High-touch surface wiping

Final scope may vary based on the service booked, condition of the home, time allotted, add-ons selected, and service agreement.

Commercial standard cleaning may include:

• Trash removal and liner replacement
• Vacuuming carpets and rugs
• Mopping hard floors
• Dusting accessible surfaces
• Wiping desks and shared surfaces, where cleared
• Cleaning reception or waiting areas
• Cleaning and sanitizing restrooms
• Cleaning break room or kitchenette surfaces
• Wiping exterior microwave and refrigerator surfaces
• High-touch surface cleaning
• Interior entry glass or door glass wiping
• Light straightening of waiting areas

Final commercial scope is based on the walkthrough, quote, frequency, and written service agreement.

Add-on services must be requested before the appointment whenever possible and may require additional time and cost.

Residential add-ons may include:

• Inside microwave
• Inside oven
• Inside refrigerator, empty
• Inside refrigerator, with items
• Inside dishwasher
• Interior room door wiping
• Other approved add-ons

Commercial add-ons may include:

• Inside microwave
• Inside empty refrigerator
• Additional high-touch disinfecting
• Upholstered waiting room chair vacuuming
• Other approved add-ons

Add-ons are not included unless selected, quoted, and approved.

Unless specifically agreed in writing, Airy Cleaning Co. does not include:

• Dishwashing
• Laundry
• Organizing personal belongings
• Decluttering
• Removing excessive trash
• Cleaning inside cabinets
• Cleaning inside closets
• Cleaning inside appliances unless booked as an add-on
• Moving heavy furniture
• Moving large appliances
• Exterior windows
• High ladder work
• Wall washing
• Carpet shampooing
• Upholstery deep cleaning
• Pest cleanup
• Mold remediation
• Hoarding cleanup
• Biohazard cleanup
• Human or animal waste cleanup
• Medical or hazardous waste cleanup

To help us provide the best service, please prepare by:

• Picking up excessive clutter from floors and surfaces
• Securing valuables, cash, jewelry, medication, fragile items, and important documents
• Providing entry instructions before the appointment
• Notifying us of pets
• Sharing parking, building, concierge, elevator, or access instructions
• Letting us know about delicate surfaces or items needing special care
• Making sure water and electricity are working
• Making sure we have access to the areas being cleaned

We can clean more effectively when surfaces and floors are reasonably accessible.

Airy Cleaning Co. is happy to work around everyday living, but heavy clutter may limit what can be cleaned.

If an area is not accessible, we may skip that area or clean around it. If the condition of the space requires significantly more time than booked, we may recommend additional time, an upgraded service, or a reset cleaning.

Airy Cleaning Co. uses company-provided cleaning supplies and equipment.

Our product approach may include a mix of effective traditional, eco-friendly, low-tox, or non-toxic products depending on the area, surface, and cleaning need.

If a customer requests use of a specific product, the request must be approved before service. Airy Cleaning Co. may decline products that appear unsafe, unlabeled, expired, or inappropriate for the surface.

We love pet-friendly homes, but pets must be safely secured if they are likely to run out, become anxious, behave aggressively, or interrupt the cleaning process.

Please let us know before service if pets will be present.

Customers may provide access by being home, leaving a key, using a lockbox, providing a door code, or giving approved building access instructions.

If we cannot access the property, the appointment may be considered a lockout or no-show, and the deposit may be forfeited.

Airy Cleaning Co. works to arrive on time and within the scheduled appointment window. Because cleaning work can vary from home to home, arrival times may be affected by traffic, parking, weather, previous jobs, and building access.

We will communicate significant delays whenever possible.

A 25% deposit is required to reserve residential cleaning appointments.

The remaining balance is due 2 hours before service unless another payment arrangement has been approved.

Commercial deposit and payment terms may vary depending on the agreement.

Airy Cleaning Co. requires at least 48 hours’ notice for cancellations or rescheduling.

When 48 hours’ notice is provided, the deposit may be applied to a future appointment.

Cancellations, reschedules, no-shows, lockouts, or denied access with less than 48 hours’ notice may result in forfeiture of the deposit.

Repeated cancellations or reschedules may result in paused or discontinued service.

Recurring cleaning is available weekly, biweekly, monthly, or by approved custom schedule.

Recurring clients are expected to maintain a consistent schedule so the home stays within the agreed maintenance scope.

If recurring service is skipped, paused, or delayed for an extended period, the next cleaning may require additional time, a reset cleaning, or an updated price.

If something included in your booked service was missed, please contact Airy Cleaning Co. within 24 hours of service completion.

We may request photos or details so we can understand the concern. If appropriate, we may return to address the missed area.

Re-clean requests must relate to the original booked scope. Re-clean requests do not apply to areas that were inaccessible, excluded, not included, heavily cluttered, or reported after the 24-hour window.

Please report damage or breakage within 24 hours of service completion.

Airy Cleaning Co. may request photos or additional details. We will review the concern and determine the appropriate next step.

Airy Cleaning Co. is not responsible for pre-existing damage, loose fixtures, unstable items, improperly installed items, fragile items not secured before service, or surfaces/items that were not disclosed as requiring special care.

Airy Cleaning Co. reserves the right to refuse, pause, or stop service if a space is unsafe, unsanitary beyond our scope, contains hazardous materials, has aggressive pets, lacks working utilities, or presents conditions that put our team at risk.

Service may be rescheduled due to severe weather, unsafe travel, emergencies, illness, power outages, water outages, or other circumstances beyond our control.

Airy Cleaning Co. may communicate by phone, email, text message, booking software, or payment platform regarding quotes, bookings, appointment reminders, service updates, invoices, payments, and customer support.

Airy Cleaning Co. is built on care, trust, and professionalism. We want every client to feel confident that their space is being handled with respect, intention, and attention to detail.

Our goal is simple: to leave your space feeling fresh, light, clean, and airy.

For service questions, policy questions, or appointment support, please contact:

Airy Cleaning Co.
Email: hello@airycleaningco.com
Phone: 908-639-2979
Mailing Address: 1199 US Highway 22, Mountainside, NJ, 07092